Refund policy

Digital products may not be returned after purchase.

Physical Products:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for store credit only.  Please contact us before returning the product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Buyer must pay for return postage.

Damages, wrong item, and other issues
Please inspect your order upon reception and contact us immediately at  info@sweetsfromthesoul.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food items), custom products (such as special orders or personalized items), and items that would be deemed unsanitary if returned (such as PYO pallets or brushes). Please get in touch if you have questions or concerns about your specific item.

Digital downloads cannot be returned.  If you are having problems with your download, please contact us at info@sweetsfromthesoul.com for assistance.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Store credit only will be given for returns. No monetary or credit will be issued.